Privacy Policy

This Privacy Policy describes the data and/or information we use and the manner in which the said data and/or information may be shared with others. On using the platform and/or services of Bigsteps, you agree to be bound to the terms of use and privacy policy as updated and amended from time to time.

1. Data collected:

1.1 Personal Information:

Personal Information shall mean and include all information relating to the unique identity of the user such as name, age, gender, address, email id and contact details. For the efficient rendering of services, Bigsteps collects certain information such as name, email address, contact details, full name, cookies and usage. Bigsteps may also collect credit and lending information about you which includes details like income statements, balance sheets, cash flow statements, etc.. The said details shall be collected for enabling KYC verification, identity check, user authentication process etc. Information provided by you shall at all times be accurate, and true and be updated from time to time. Bigsteps may also retain the data for the purpose of providing promotional offers, newsletters etc.

1.2 Sensitive Information:

Sensitive information shall mean financial information such as e-nach, bank account details, credit/debit card details, NEFT details, UPI ID and other payment instrument details. Bigsteps may collect such financial information as voluntarily provided by you for transacting purchases made by you via Bigsteps. Bigsteps shall retain the data collected and may share such information with the required third-parties such as commercial partners, affiliates, payment facilitators, credit information companies. Please read the relevant privacy notice of such third-parties before transacting.

1.3 Domain/IP Information:

During the course of usage of our website/application, we may have automatic access to your domain name and IP address. Such information collected shall not reveal any specific user identity details but may reveal information such as device and storage information, IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information pertaining to manner and time of usage of Bigsteps’s Services, and other technical information. The information acquired shall be used primarily for security purposes and for administering and monitoring our internal operating system.

2. Usage of data:

BigSteps shall process the information for a variety of reasons depending on whether you are a buyer, seller, service provider or a business partner. The primary usage of information shall be for the purpose of creating login credentials. This is necessary to enable Bigsteps to scrutinize your application and provide you the requisite services and comply with the relevant laws.

• To facilitate account creation and authentication and/or manage user account, BigSteps shall require this information to enable you to sign into your account, maintain your account and keep it working.
• For efficient rendering of services to you and for transacting the services. For transactional purposes Bigsteps may require Personal and Sensitive Information that may allow third party vendors and payment gateways to process the transaction.
• To monitor the manner of usage of the platform and diagnose technical problems if any. Bigsteps shall require such Personal and Sensitive Information to enable it to assess potential technical discrepancies and diagnose them for rendering quality-driven services.
• For verification of your identity and eligibility to use the platform. Bigsteps shall require personal and sensitive information for the purpose of remembering basic user data to enable you to use its services.
• To offer any support or respond to any queries put forward by you. Bigsteps shall provide end-to-end user services by resolving any technical difficulties encountered by you in the course of usage of its services
• To send administrative information with respect to changes in privacy policy, changes in our terms and policies and such other relevant information. To enable users to be abreast of its revised policies and terms, Bigsteps shall require such personal and sensitive information which shall enable it to notify you promptly.
• For the purpose of troubleshooting and protection against any illegal and/or criminal activities.
• To share such information with our related business entities, partners and affiliates for the provision of new products and services to you.
• For advertising and marketing of services that are in existence or may come into existence in the future. With the view to provide targeted customer advertising and marketing, Bigsteps may share your information to its partners/affiliates to provide other customized goods and services to you.
• To save or protect an individual's vital interest. Bigsteps may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
• To manage and enhance our relationship with you, Bigsteps shall keep a track of the manner and usage of its website/application to develop the products and services catering to your needs.
• To identify usage trends, Bigsteps may process information about how you use Bigsteps’s Services to better understand how they are being used and how they can be improved.

3. Storage of Data:

Bigsteps shall retain your information as long as it is necessary as set out in this policy for compliance with legal regulations such as taxation, dispute resolution, enforcement of legal contracts and agreements.

For the purpose of analysis and research, Bigsteps may maintain your information for a short period of time. However, for the purpose of improving the functionality, efficiency of services, Bigsteps shall retain the information for a longer period of time.

Bigsteps shall ensure secure storage of data and/or information stored in servers leased from third-party hosting services.

4. Disclosure of Information:

Bigsteps may share your information with third-party vendors, payment gateways, service providers, contractors, agents, regulated entities like financial institutions who render services to us. The said third parties have entered into requisite contracts with us that shall bound them with contractual and confidentiality obligations similar to us. The said third parties endeavor to protect your information, shared with them for the period till which they retain such information. The categories of Third Parties may include ad agencies, networks, cloud computing software, data analytics services, government entities, payment processors, retargeting platforms, social networks, Google Maps Platform API and any other Third Parties who are required for us to provide you the Services. We may also share your Personal Information with our affiliates, subject to similar binding obligations on such affiliates. Affiliates include our holding company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

However, Bigsteps shall disclose and/or share such information:

• In the event the company undergoes any internal restricting, in the event of sale of the company, merger, acquisition, bankruptcy etc.
• For compliance with certain laws and/or regulations or if such disclosure is required by a government authority/ statutory authority and such other bodies authorized by laws to access such information.
• To enforce the terms of use and protect the rights of the company including but not limited to intellectual property rights of the company. However, [Company Name] will not be liable for disclosure of information caused due to force majeure events, power failures, delineation and corruption of services.

5. User Rights:

You may exercise your individual privacy rights to amend your Personal Information and withdraw permission to the processing of your Sensitive Information. In accordance with applicable laws and as per our policies, you can exercise the following rights, in a reasonable manner and with adequate notice:

Review, Correct or Rectify your Personal Information: You shall at all times have the right to edit and/or rectify your information.

Right to withdraw your consent: You may at your discretion opt out of the services of [Company Name] and/or the promotional materials offered by Bigsteps.

Right to access: You may request a record of your Personal Information (including Sensitive Information) being processed by us, upon the verification of your identity.

6. Updates on Privacy Policy:

We may update this privacy policy from time to time. The privacy policy was last revised as identified at the top of this privacy policy. If you continue to use the Application or avail our services, you agree to be bound by the most recent version of the privacy policy as available on the website.

It is pertinent that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.

Contact us: If you have any questions related to the privacy policy and/or our privacy practices please reach out to us at support@bigsteps.io